System integration

It’s essential that your employees need to collaborate to work effectively – the same is expected from the IT solutions you are using. With an integrated system made of synchronized components, you get an opportunity to increase business efficiency and reduce maintenance costs. Our consultants are ready to help you find a quick and less painful way to system integration, identify milestones and mitigate risks.

Maintenance Plans

The fundamental reason why we recommend the computer maintenances plans is that of preventing and resolving the computer problems that may arise in your company rapidly and efficiently.

Not all companies have sufficient infrastructure to have a team of persons devoted to IT. In virtue there of, offers computer maintenance plans after a first phase in which we carry out an initial diagnosis and an inventory of hardware and software, we will provide the different maintenance solutions that can be adapted to the needs of your company.

We will issue a report stating the modifications and/or improvements that will permit you to optimize your infrastructure, we will also include any deficiencies we may find, explaining how to overcome them. In the report we will also include a work plan, with the services included in the maintenance plan.

Technical Assistance in situ and remotely

In Dowson Technology we offer an integral technical assistance for your equipment. Our service can be provided remotely, in situ, or combining both modalities. The election of one or other modality may be determined by different factors: price, major or minor infrastructure, major or minor complexity of devices to be provided maintenance…

The technical assistance service will permit you to rapidly resolve the problems that may arise in your IT equipment, with no more concern than that of calling us to solve them.

Per hour bonuses

Per hour bonuses are geared to companies that have personnel that control their computer network, but that sometimes need the punctual help of specialists to solve certain computer problems, usually of a serious nature.

One of the advantages of the per hour bonuses is the control of computer expenses, because the client is aware at all times of the hours consumed with regards to those contracted.

Another advantage is that it does not imply monthly payments, and it is always at the client’s request, paying for time invested.

There are different bonuses, in function of the number of hours. The greater the amount of bonus hours, the cheaper the price per hour. They have no expiration, and they include workmanship and displacement.

If you are interested in this modality, please contact us for more details.

Preventive actions and check-ups

The phrase “to prevent is to cure” can also be applied to the maintenance of computer equipment. A large number of computer problems that arise in companies, could be avoided through correct technical preventive maintenance.

Usually, preventive maintenance carries a number of periodic optimization activities, the objective of which is to reduce as much as possible, the down time of computer systems, improving the time of response.

Monitoring

We supervise your network and equipment 24 hours a day.

With the monitoring activity, should a device present a failure, we can resolve it rapidly, through remote technical service. If the failure requires action in situ, the times of response are reduced, since we are conscious of the failure since moment 1, fact that speeds up our time of response, sending to your premises the most adequate personnel to solve the incidence as fast as possible.